- Banksmeadow Location
- Multinational Freight Forwarder
- Career progression opportunites available
Our client is a large Multinational Freight forwarder, currently a vacancy exists for an experienced Freight Forwarding Customer Service specialist to join the Sydney Customer Service department.
Job Requirement -
- Responding to incoming customer queries
- Monitoring the performance of Consolidators and Carriers against service level agreements
- Managing, and influencing where possible, customer specific requirements on orders
- Identifying, supporting and/or implementing continual improvement initiatives as required (e.g. data quality, response times, customer satisfaction results)
- Proactively monitoring customer activity by providing accurate and timely status reporting
- Negotiating rates for a competitive market
- Running Reports
- Liaising with agents/Suppliers Airlines, Carriers and Forwarders on a daily basis.
- E-mail Communications
If you are a Permanent VISA holder & you have relevant experience for this vacancy. Please APPLY NOW...........