Client Service Manager (S39)
operational and financial benefit to the customer including delivery of the contracted services to the agreed quality, resulting in high levels of customer satisfaction and customer retention.
I am only looking for candidates with Print industry knowledge.
Key responsibilities
The CSM holds the key operational relationship between client and the customer. They are responsible for developing and maintaining a professional relationship with the customer.
Manage the overall client relationship for the delivery of the services and act as the primary interface between the customer and Upstream
Manage the financial performance of the MPS contract to ensure the contract returns the budgeted profit. Provide recommendations to improve the financial performance and implement approved recommendations
Maximise financial profitability of customers
Skills:
Impeccable customer service skills
Project management skills
Previous experience in delivering complex services in a customer facing, business-to-business environment within SLA and budget
Working with many internal and external teams to manage and drive the delivery of services to the customer
Management of projects including planning, execution and review
Excellent written communication skills
Time management & prioritisation experience
Ability to interact with senior customer executives demonstrating excellent
Attention to detail
Problem identification and resolution
Personal Attributes:
Sense of urgency & drive
Customer focus & ability to relationship building
Effective communication
A "can do" attitude & hands on approach to all levels of tasks
A disciplined approach to planning, prioritising, organising & decision making
Team player
Detail focused
- Industry: Other
- Sector: Private
- Profession:Call Centre & Customer Service
- Work Type: Full Time
- Role: Other
- Reference Number: 4238569
- Nearest Transport:
- Contact Details: Rachel Arch