Listed 8 February 2012

Team Leader - Helpdesk


  • Sydney

  • $70,000 to $80,000 base
  • 5 Weeks holiday per year
  • Management Pathway


This is a rare opportunity to join a cutting-edge company as a Team Leader for the retail helpdesk. The position requires a hard-working, dedicated leader to provide clear direction and vision to a dynamic technical helpdesk team. This excellent opportunity would suit someone from a similar background who is looking to take a step up in their career and keen to carve a path into management.



Position Responsibilities:

  • Involvement in business strategies for improving the performance and service delivery of the Help Desk
  • Review customer service delivery and develop key strategies to improve customer satisfaction
  • Collaborate with internal business teams on effectiveness of Help Desk's operating systems and procedures
  • Provide technical troubleshooting support
  • Provide daily work schedules and review rosters based on work flow & volume analysis
  • Set team KPI's in line with business goals
  • Performance management, individual coaching and documentation of development plans
  • Identify staff training needs, including the provision of training on new services and products.
  • Demonstrate a sound knowledge of switch platforms, communication platforms and ATM hardware/software
  • Assist with migration and implementation of ATM project/s into Help Desk



Essential Skills:

  • Knowledge of ATM software & hardware
  • Excellent verbal and written communication skills
  • Experience in coaching, developing and mentoring staff
  • Client presentation skills
  • Previous Team Leader experience
  • Technical comprehension and troubleshooting skills


Above are the essential requirements we are looking for in our Helpdesk Team Leader. Although we are not looking for years of previous experience we do want to hear from people who are innovative and strategic thinkers. If you feel that you have outstanding leadership skills, a commitment to customer service and an ability to communicate at all levels then you could be the candidate we are looking for.




Package:

  • $70,000 to $80,000 per annum
  • 9% super
  • 5 weeks annual leave



If you feel you have the drive and tenacity to succeed in this role then click the APPLY NOW button or alternatively you can contact me:

Ryan Sullivan
rsullivan@qpl.com.au
02 8916 5566





  • Industry: Other
  • Sector: Private
  • Profession:I.T. & T
  • Work Type: Full Time
  • Role: Helpdesk & Support
  • Reference Number: JX/3PSUL31400
  • Nearest Transport:
  • Contact Details: Ryan Sullivan 02 8916 5500