Customer Service Representative
This international IT business has continued to maintain a strong market position and is enjoying growth and an expanding market share through acquisition and organic growth. With a firm commitment to training and ongoing development, joining this business will give you a structured career path.Reporting to a supportive and engaged Customer Service Manager, you will be responsible for providing front line customer service via phone and face to face contact. Specifically your duties will include:
* Maintain exceptional customer service, and consistently strive to exceed customer expectations
* First point of contact for all customer enquiries
* Monitor, manage and provide quality feedback on customer activity Proactively follow up on outstanding order requirements
* Proactively manage Order Management to ensure prompt delivery
* Monitor and manage customer enquiries in line with the set SLAs
* Attend internal and external training
* The day:to:day achievement of both individual and team activity targets
* Seek continuous process improvements, ensuring highest quality delivery of services
* Meet all reporting deadlines.
To succeed in this role you will have prior experience in a corporate customer service role, ideally with a broad understanding of IT. Your strong organizational skills, coupled with proven ability to provide exceptional customer service will make you a strong candidate. With intermediate MS office skills, you will thrive working in a team and enjoy an environment that encourages innovation and development. This is a great opportunity to join a global IT business where you can have a long term career.
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- Industry: Other
- Sector: Private
- Profession:I.T. & T
- Work Type: Full Time
- Role: Other
- Reference Number: 4233271
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