Listed 6 February 2012

CUSTOMER SERVICE TEAM LEADER

$55,000

  • Sydney

  • Close to public transport and on site parking
  • Newly created role
  • Parramatta Sourrounds

In this newly created role, you shall develop a culture of excellence within the customer service team to ensure the successful execution of the other management process in the following areas:-

  • Expedite key orders and act as the conduit between purchasing, planning and the sales team
  • Perform the Export Order entry and updates
  • Confirm Export order fulfilment capability, review component availability and advise purchasing of issues, process customer orders including dispatch date and special requirements, forward order confirmation
  • Ensure all sales orders are entered into AX system correctly
  • Monitor back orders and provide the customers daily order updates when required
  • General enquires on stock availability
  • Supervise sales representative support and enquiries
  • Supervise reception activities
  • Drive AX improvements within the CS team
  • Continual improvement of staff through development of the skills matrix

Authorities:-

  • Receive and process customer orders
  • Review and release 100% OF SALES ORDERS

Skills:-

  • Knowledge of AX or ERP system
  • Good proven customer service skills
  • Product knowledge
  • Microsoft Office
  • Intermediate Excel skills (Pivot tables/v look ups)
  • Leadership and problem solving skills

This role is located close to public transport and also has on site parking. It is a newly created role to manage a small team so is a great opportunity to put your own stamp on a successful business and lead the team to further success!


To apply online please click on the appropriate link below. Alternatively, for a confidential discussion please contact Marion Veigel on 02 9891 7400.

Please visit www.veritasrecruitment.com.au to view more jobs.

Veritas Recruitment is a contemporary agency operating with traditional values. Our name itself is based around an ancient Roman virtue of honesty in dealing with others - a principle we bring to every business relationship. Our experienced team of consultants have strong relationships with both clients and candidates and we offer a personalised local recruitment service.

  • Industry: Other
  • Sector: Private
  • Profession:Call Centre & Customer Service
  • Work Type: Full Time
  • Role: Supervisor/Team Leader
  • Reference Number: 4792135
  • Nearest Transport:
  • Contact Details: Marion Veigel, 02 9891 7400