Customer Service Representative IT - Web based Inbound Help Desk

• Canberra

• START ASAP !! Permanent Role
• Fantastic opportunity to join web market leader
• Start with rotating shifts and progress your career!

The Person :

• Very customer focussed.
• Friendly team player.
• Good technical ability.
• Could have customer service background in retail or hospitality

Responsibilities :

• Ensure email and phone communications are handled in a timely, accurate, professional manner.
• Monitor services and take action in the event of service failure.
• Correctly categorise, prioritise,assign, and escalate requests within the helpdesk.
• Document all help desk events.

Experience in any of the following would be an advantage:

• Customer Service in call centre or retail.
• The ability to touch type.
• Excellent written and verbal communication skills.
• Linux webhosting and Windows systems administration.
• Website design and development skills (PHP/ASP programming, SQL, FTP).
• MySQL and MSSQL database management experience.
• Using cPanel(WHM) and/or Plesk management suites.
• Familiarity with configuring POP and IMAP accounts in Windows and Mac platforms.

Please click Apply Now to submit your CV ASAP.

For more information please call Cinar Ifran on 6113 1637

• Industry: Other
• Sector: Private
• Profession:I.T. & T
• Work Type: Full Time
• Role: Helpdesk & Support
• Reference Number: DP002601CI-02
• Nearest Transport:
• Contact Details: Cinar Irfan 02 61131637, Fax: