Service Desk Team Leader

• Sydney

We have a newly created opportunity for a talented individual to play a key role within our newly created Service Centre as the Service Desk Team Leader based in North Sydney. The Service Centre will provide specialist technical support to the business nationally and around the clock. It represents a paradigm shift for Chandler Macleod as we move to take control of our IT support service and deliver an enhanced service to our people.

We are looking for a clear thinker who will bring their demonstrated technical IT capability, team leading experience and problem solving ability to play a key leadership role. Reporting to the Service Desk Manager, your work day will see you providing day-to-day support and issue resolution to the business. As a result of your experience you will also mentor and be an escalation point to the Service Centre team for more complex and challenging issues. You will bring us a thirst to continually learn and an exceptional customer service ethos.

To be successful, you will possess:

• Strong communication skills with a passion for customer service;
• Solid experience in a team leader capacity within a similar environment;
• Experience in supporting IT Applications (Windows XP, Windows 7, MS Office 2003 and 2010) and IT Infrastructure (LAN, WAN);
• Experience with Desktop, Laptop, TCD, Citrix, VM Ware, Active Directory, Blackberry, Microsoft CCRM;
• ITIL Certification would be ideal as would hands on exposure to maintaining an SOE

In return we offer a genuine opportunity to grow and develop your career, a supportive and collegial work environment, a handsome remuneration package, and above all a role you can be proud of!

If you think you have the drive, passion, and capability to make this role your own and play a major role in shaping the future of Chandler Macleod’s IT support service, we want to hear from you. Apply online today and unleash your potential.

Want to know more? Please call Aaron on 02 9269 8644 for a confidential discussion.

• Industry: Other
• Sector: Private
• Profession:I.T. & T
• Work Type: Full Time
• Role: Helpdesk & Support
• Reference Number: 121SDTLNS402
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