Listed 10 January 2012

Application Support Officer - SQL & Oracle Database Helpdesk

$30 (hourly)

  • Melbourne

  • Central Melbourne Location
  • $30 per hour - 40 hours a week
  • Contract initially until end of March 2012

Starting as soon as possible in January 2012, our client requires a suitability experienced and tertiary qualified temporary Application Support Officer / Helpdesk Officer to work within their Corporate Business Team reporting to the Team Leader.

Duties and responsibilities include;

  • Performing systems and database administration tasks to ensure the integrity, currency and reliable operation of Corporate Applications, including: SQL Databases, Oracle Databases, Hummingbird, Pathway, Magic Helpdesk System, Aurion, Test Director software and other specialised applications
  • Undertakes scheduled systems, and applications maintenance tasks in accordance with approved Change Management practices.
  • Undertakes database administration activities
  • Provides the expertise in the planning, implementation and testing of applications software enhancements (software fixes).
  • Provides application support through monitoring the applications related helpdesk call queue and resolving the calls logged.
  • Undertakes and if required, manages assigned tasks related to projects and tasks are completed within agreed time frames and budget.
  • Assists in the documentation of policies and procedures for Corporate Applications

Suitable candidates will have the following skills and experience;

  • Tertiary qualifications in computing or relevant discipline.
  • SQL database administration experience (Oracle would be desirable but not essential)
  • Practical experience in supporting and administering application software, as described above
  • Proven analytical and problem solving capabilities with a commitment to continuous improvement.
  • A solid understanding of database environments, particularly within an Oracle or SQL Server environment.
  • Excellent communication skills including active listening, negotiation and influencing with a demonstrated commitment to customer service.
  • Sound usage of Microsoft office applications (Word, Excel, Project)
  • Proven experience in documenting procedures

To apply please forward your resume via the Apply Link below or confidentially contact Anna Wodrow on (03) 9604 2888.

  • Industry: Other
  • Sector: Public
  • Profession:I.T. & T
  • Work Type: Temporary
  • Role: Database Dev. & Admin
  • Reference Number: AWMELB3039
  • Nearest Transport:
  • Contact Details: Anna Wodrow Melbourne CBD (03) 9604 2888