Customer Consultant

• Melbourne

• Full Time Permanent Role
• No Sales Ever
• Monday - Friday 8am - 6pm

The Company

Based in the CBD, 2 minute walk from Southern Cross Station, this global player in the insurance industry is looking for Inbound Customer Consultants to join their team.

The Position

Working as part of a dynamic team, your responsibilities will include but are not limited to:

• Being the first point of contact for customers wanting to make an

insurance claim

• Determining claim legitimacy

• Processing approved claims

• Establish rapport with customers

• Keep up to date on policy procedures

• Work towards KPI'S and targets

The Person

To be successful in this position you will have:

• Permanent residency or Australian Citizenship

• Strong computer literacy

• Experience within customer service, call centre, hospitality or

retail

• Availability to work full time Monday to Friday, 37.5 hours a

week between 8am to 6pm

• The ability to communicate with people from all walks of life

• An excellent vibrant telephone manner

• The desire to provide exceptional customer service

Whats on offer

To the successful candidates is an opportunity to become an integral part of the team, and work within a positive, engaging environment. Additional benefits such as discounted insurance, subsidies on public transport tickets and a generous salary are also part of this total package.

• Industry: Other
• Sector: Public
• Profession:Call Centre & Customer Service
• Work Type: Full Time
• Role: Call Centre Operator
• Reference Number: 200077811
• Nearest Transport:
• Contact Details: